I recently placed an order and my tracking number is not being found by the carrier website?
Just got your tracking e-mail, and the link says tracking number not found?! What's up with that?
Once your order is completely packaged up, our shippers print out and assign you a shipping label. Right at that exact moment, our system sends you an e-mail with confirmation of that tracking number. The tracking number will not be valid until our shippers hand over the package to the postal carrier, and the postal carrier scans in the package to their system. This typically happens around 6pm EST every day, but you may receive your tracking e-mail a few hours before that! Check back again a few hours later (tracking should appear within 12 hours of you receiving your tracking confirmation e-mail).
If it has been over 48 hours since you received your tracking e-mail, and your tracking link is still not valid, please shoot our team an email.