Why is my package taking so long?
COVID-19 Update: Our fulfillment centers are working as quickly as possible to ensure the safe arrival of your pieces, however unexpected delays in processing or shipping may occur. We appreciate your patience and hope you and your loved ones stay safe.
Hey friend! Looks like you are here because you aren't too pleased with our shipping speed! That's no good.
For reference, it typically takes our shippers 1-3 business days from the time that you place your order, until the time that they get your package all wrapped up, quality checked, and ready to go out the door.
On rare occasions (holidays, postal holidays, sale times), our processing time may temporarily increase to 2-4 business days. If it has been longer than 3 business days (excluding Saturday, Sunday and national holidays - mail does not ship out on these days), and you have not yet received a tracking number, please give us a call immediately or shoot us an e-mail so we can better service you. We pride ourselves on our shipping service, and we'll be sure to get you fixed up in no time at all.
Shipping speed is based entirely on where you are in the world & what shipping method you selected! It typically takes no more than a couple of days anywhere in the domestic United States. Once your package leaves our hands and the shipping carrier begins transport, we are not able to speed up the shipping time. If you need a package by a certain date, let us know in your order notes or by dropping us a line, we will do our best to accommodate you.
Please note that your shipping speed and processing time are two completely separate things. Shipping Speed is how quickly the postal carrier delivers your package across the country. Processing time is the amount of time that it takes our shipping and warehousing staff to process all the orders from the day, quality check all of the items, package them up carefully and safely, and get your box in the hands of the postal carrier.