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My package says delivered but I can't find it.

If you purchased Route Shipping Insurance with your order, file a claim with Route here.

Alternatively, if your tracking information shows that your package was delivered, but you can't find it, follow these steps.

  • Verify the shipping address.
  • Look for a notice of attempted delivery around your door, mailbox, or typical delivery area.
  • Look around the delivery location for your package.
  • See if someone else accepted the delivery (a neighbor, roommate, etc.).
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
  • Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival.

If it's been more than 36 hours after you received the package delivery notice, give us a call. Usually, the postal carrier is able to locate your package, but either way our support staff will be there to have your back. 

Still need help? Contact Us Contact Us