How do you ship your packages?
Here at SmokeCartel, we understand our customer's concerns about privacy and discretion. Everything we ship will be in plain cardboard boxes, with nothing to indicate that the contents are glass pipes or smokeware. Our shipping labels do not say SmokeCartel, and we do everything we can to ensure our packages are discreet.
Our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box). Nowhere on the outside of your package will you see the words "SmokeCartel".
The return address on the box will be "SC.COM".
However, "SmokeCartel" will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.
It typically takes our shipping staff 1-2 days from the time you place your order to when your order is completely packaged up and ready to go out. From there, shipping speeds depend on what part of the world you are located. Check our estimated package arrival tracker [located on the bottom of any product page] to get an idea of how long shipping speeds to your area will take.
Please note that your shipping speed and processing time are two completely separate things. Shipping Speed is how quickly the postal carrier delivers your package across the country. Processing time is the amount of time that it takes our shipping and warehousing staff to process all the orders from the day, quality check all of the items, package them up carefully and safely, and get your box in the hands of the postal carrier.