Return Requests and Return Policy

We need to be notified within 48 hours after arrival for broken or defective products. Please do not return them. Contact customer service as soon as possible and we would be happy to assist you.

We accept returns of unused item(s) up to 30 days after the order has been placed. If the product has been used, even just once, we cannot accept the return.*

For return requests due to wrong size and/or gender ordered, sign in to your account and head on to our Return Portal to submit a return request.

For return requests due to wrong item(s), size, and or gender sent, send a photo of the unused item or the unopened box to contact@smokecartel.com. As soon as we get the photo, we'll email a free return label right away and send the correct item(s) as well. We will not accept returns after a month from day of package delivery has elapsed.

At this time, our current shipping solution does not allow for us to generate pre-paid shipping return labels for our international friends. 

All International Purchases are final.

*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.

Still need help? Contact Us Contact Us