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I placed an order but got an email that it was canceled right after, what's going on?

In order to offer you the best service possible, we use a fraud filter to protect against orders our system sees as fraudulent. Occasionally valid orders may be marked as fraudulent and wrongly canceled by our system. This is usually because of a mismatch between the billing address provided and the one on file with your bank. This can also happen if you are placing the order in a location very far from the shipping address provided.

If you've validated your billing address but your order is still not going through successfully, please contact our support team and we can help troubleshoot with you.

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