My order arrived and my product is broken or defective, what now?

Please let us know about broken or defective items within 48 hours of your shipment delivery.

If you purchased Route Shipping Insurance with your order, please visit this link to file a claim about an order damaged in transit.

Otherwise, please email our support team at contact@smokecartel.com and we'll help out as best we can.

If your glass arrived broken, please include clear pictures of the break in your email so we can verify the break and have a replacement sent out.

With items that you think may be defective, our team will first troubleshoot with you or refer you to the original manufacturer to assist.