My torch is malfunctioning!

TRY THIS FIRST:

Sometimes air will get trapped inside the tank, which causes a vapor lock. To fix this problem, you simply need to push down on the fill pin to drain out all of the butane. Continue to hold for 5-10 seconds after all the butane has been released to release all of the built-up trapped air as well. 

From there, refill your tank, allow to sit for 1-2 minutes for the butane to adjust to room temperature, and then you will be good to go. 

This Thing Rips (formerly STOK) Torches purchased through an authorized retailer (like Smoke Cartel) are applicable for a limited one year from time of purchase warranty. In the event of a malfunction caused by normal household usage on materials or workmanship defects, This Thing Rips will replace all malfunctioning products.

Shoot us an image of your malfunctioning product with a little information on what's going wrong, and we'll get you started on the warranty replacement process. 

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