My torch is malfunctioning!

Can't get your torch to work? Try this common troubleshooting method first.

Sometimes air will get trapped inside the tank, which causes a vapor lock. To fix this problem, you simply need to push down on the fill pin to drain out all of the butane. Continue to hold for 5-10 seconds after all the butane has been released to release all of the built-up trapped air as well. 

From there, refill your tank, allow to sit for 1-2 minutes for the butane to adjust to room temperature, and then you will be good to go. 

Still can't get it to work? Many of our torches come with a manufacturer's warranty. Check out your torch's packaging or the manufacturer's website. You may be eligible for a replacement.

Shoot us an image of your malfunctioning product with a little information on what's going wrong, and we'll get you started on the warranty replacement process.